TECHNOLOGY JOB GROUP

SUPPORT SERVICES SURVEY

 

VP/Director Corporate Information Systems

Responsible for all corporate information systems analysis and programming and the development of policies and procedures, technical standards and methods, and priorities. Develops overall strategy for systems development. Oversees interface of information systems with other functions of the company. May directly supervise or provide functional direction and/or guidance to all information systems staff.

 

Information Technology Director/Manager

Responsible for all information technology operations, including managing company’s software systems analysis and programming. Is responsible for integrating all levels of computer automation with various business activities such as telecommunications, word-processing, graphic design, database management, security systems, and computer aided design systems. Dependent upon the size and complexity of the company, may have a diverse, technical support staff. Will normally report to an officer or senior executive of the company.

 

Manager of Computer Operations

Manages and coordinates data processing planning, design, and production activities. Evaluates equipment acquisitions and determines information requirements and allocation of operating time of computer systems or line usage on terminal hookup to service bureau. Determines and monitors reports of computer and peripheral equipment usage. Ensures malfunctions are corrected and proper maintenance of systems to minimize downtime. Determines costs associated with computer operation to apply billing charges for unit. Supervises the activities of support staff and ensures that production schedules are met and programming is functional and practical in its application.

 

Senior Systems Analyst

Participates in systems analysis activities. Uses extensive technical expertise to handle complex projects. Develops or modifies procedures to solve complex problems while considering systems’ capabilities and form of desired results. Prepares detailed specifications from which program code will be written. Analyzes and revises existing system logic and documentation as necessary.

 

Systems Analyst

Participates in the analysis of business (or technical) systems’ problems and development of solutions. Confers with users to define the problem and type of data to be processed. Devises logical procedures to solve problems using data processing. Analyzes existing system-logic difficulties and revises the logic and procedures involved as necessary.

 

Programmer/Analyst

Defines applications’ problems; determines system specifications; recommends equipment changes; designs data-processing procedures and block diagrams. May prepare machine-logic flow charts and codes. Devises data-verification methods and standard systems procedures.

 

Lead Programmer

With minimal supervision is able to develop and prepare complex program code that requires complete insight into technical phases of programming. Can analyze problems in terms of detailed equipment requirements and capabilities. May supervise the activities of other Programmers of lesser experience.

 

Programmer

Under general supervision, develops and prepares program code. Conducts analysis, program design, coding, and other applications/programming tasks needed to produce reports or computations. Prepares program documentation, debugs programs, designs conversion procedures, and determines optimum equipment configurations.

 

Senior Software Systems Engineer

Provides leadership to the formulation and design of specifications for complex software programming applications, as well as the modification and maintenance of existing applications. Performs at a highly technical level in all phases of software systems programming applications. May direct and/or train others in the effective and efficient use of the system’s technical software. Normally responsible for applications pertinent to overall operating system.

 

Software Systems Engineer

Responsible for developing or modifying moderately difficult software programming applications from defined specifications. Normally operates under general supervision and assists in design, coding, testing, debugging, and documentation of programs.

 

Webmaster

Oversees and/or performs the design, modification, and/or maintenance of the company’s website. Will investigate and develop website applications based on current and projected Internet applications/technologies. May supervise a number of Web Design Specialists.

 

Web Design Specialist

Responsible for development, coding, installation, testing, and debugging of Web-based applications; design and development of Web pages. Tasks are completed using both graphic design and information technology skills.

 

Micro-Computer Specialist

Responsible for performing analytical, technical, and administrative work in the planning, design, and installation of new and existing microprocessor-based computer systems. Interacts with end-users to determine hardware and software requirements. Selects and modifies software to meet end-user needs or writes programs to accomplish same result. Installs and maintains new and/or existing hardware. Trains end-users of software and equipment.

 

Network Administrator

Responsible for the acquisition, installation, maintenance, and usage of the company’s Local-Area Network (LAN). Evaluates vendor products to meet company needs. When acquired, installs network hardware, software, and telecommunication equipment. Evaluates, develops, and maintains network systems. Develops and implements LAN policies, procedures, and standards and ensures that company’ s objectives are met. Trains LAN users and troubleshoots LAN problems.

 

Telecommunications Administrator

Responsible for the planning, operation and maintenance of data and voice telecommunications systems. Will evaluate advances in current technology and subsequently implement improvements to meet company’s needs. Maintains an efficient, online system and provides training and technical support to users. Coordinates with vendors regarding the use and maintenance of telecommunications system and equipment.

 

Help Desk Coordinator

Responsible for providing technical computer assistance to users by diagnosing and resolving problems. Involves the use of problem management database and help desk system. Only problems of a complex nature will be referred to manager for resolution.

 

Senior Computer Operator

Provides coordination and administration of computer services operations. Ensures that current computer programs are up to date, operational, and functional at all times. Within a corporate setting, will oversee all operational facets of the computer networking system. May be required to accommodate telecommunications linkup for specific operational need. Responsible for providing work direction to assigned staff in computer operations area. May recommend hardware and software packages for purchase or lease.

 

Computer Operator

Operates computers utilizing established programs or programs under development. Loads computer and manipulates controls on console in accordance with established routine or instructions. Observes functioning of equipment. Detects errors or equipment failure and makes normal console adjustments. Maintains necessary operating records. Is competent in most phases of computer operations and requires only general direction.

 

Junior Computer Operator

Under direct supervision, assists more experienced Operator and/or Programmer in monitoring and controlling computer and/or peripherals directly linked to the computer. May keep records regarding output units and supplies.